because it takes more than just software
A Learning Management System is just software. While the good ones have 50-150 different features that does not guarantee success. And, let's be honest, most of you are never going to learn how to use all these features because you have too many other responsibilities eating up your valuable time.
This is why LMS Support is so important and why everything you see below is included with your LMS Package.
CUSTOMER EXCELLENCE PLEDGE
Everyone knows that support in the learning system space as a whole is below average. Sure there are vendors who do an exceptional job, but the fact still remains that the number one reason people leave one learning system vendor for another is support and service.
The Customer Excellence Pledge developed by The Craig Weiss Group brings together a level of commitment from a learning system vendor or any other e-learning tool / solution / content provider around customer service and support.
LMS HELP DESK SUPPORT
Did you know that up to 80% of the contacts to LMS Help Desk Support are password related. FYI... we have an automatic Password Retrieval feature on the login page. People contact us anyway. Don't ask. We can't explain the human mind.
Still, that means the other 20% of users are having more serious issues. We figure if we help your users then you have more time to run your programs and the seventeen other things you need to get done each day.
Our Client Service Consultant is your back-up Admin. Their job from Monday to Friday is to provide you with eLearning Support Services that help you run your eLearning program.
They train you on the LMS Administration software and to speak with you directly about your needs this week, next week, this month, next month and six months from now. They are your one-stop window for anything you need from our company.
INSTRUCTOR / SME TRAINING
All training on the learning management system for both Instructors and SMEs is FREE and UNLIMITED. We put that in BOLD RED because even our clients forget they have this level of support included in their package.
Training can be done in small groups or one-on-one. You can schedule an hour of training for every Wednesday until the cows come. This means you don't have to try and cram it all in during one of those boring all-day seminars. Spare yourself the pain. Studies show that you'll forget 75% of what you learned by the next day anyway.