Student & Staff  Support

Our  Partnership  Benefits  You

At EdTek, you get all of the programs and support you need at a price you can afford. Distance education learners and instructors need to know that their questions will be answered quickly. In addition, it is important that their questions are answered by well trained technicians. Our Technical Support Help Desk offers this and more.

The  Help  You  Need  When  You  Need  It

Having a Technical Support Help Desk is still important in the world of online education. Your instructors and learners can run into trouble at anytime, day or night, and they need a Help Desk that can respond.

Experienced  Technicians

Technicians work hard to keep up with the ever changing technology associated with eLearning. In addition to being fully knowledgeable in all areas of distance learning technology, the technicians are trained in the following areas:

Accessibility support
Cable connections
Microsoft® Office browser technology
Macintosh/PC compatibility
    High-speed networks
    Security programs
    Bandwidth testing
    Streaming media
    Section 508 compliant platform

    Rapid  Turnaround  Times

    Helping your staff and learners stay connected is important to the success of your courses. If the users are having a problem, you need to know that it will be resolved quickly. Our Help Desk boasts one of the fastest turnaround times in the business. Over 90% of their calls are answered in less than five minutes. In addition, the vast majority of callers have their issue resolved after just one call.

    Integrated  Support  System

    In order to ensure that all of your questions are answered the Help Desk staff works closely with the following departments: Product Engineering and Technology (PET), Quality Assurance, Product Development and Professional Services. This collaborative effort creates a strong team of technicians, ready to help you, no matter the depth or complexity of your problem.

    At EdTek we strive to provide a level of commitment unmatched by any other eLearning company.

    learn  how  we  help  your  online  program  succeed


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