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24/7 Student and Faculty Help Desk

Our Partnership Benefits You

At EdTek, you get all of the programs and support you need at a price you can afford.  Distance education students and faculty members need to know that their questions will be answered quickly, no matter the time or day. In addition, it is important that their questions are answered quickly and efficiently by well trained technicians.  Our Help Desk offers all of this and more.      

The Help You Need When You Need It

Having a 24 hour help desk is crucial in the world of online education.  Your faculty and students can run into trouble at anytime, day or night, and they need a help desk that never closes.  The Help Desk is open 24 hours a day, 7 days a week, 365 days a year.        

Experienced Technicians

Technicians work hard to keep up with the ever changing technology associated with eLearning.  In addition to being fully knowledgeable in all areas of distance learning technology, the technicians are trained in the following areas: 

• Accessibility support
• Assistive technologies
• Microsoft® Office browser technology
• Macintosh
• Netscape
• Security programs
• Firewalls
• ISP
• Cable connections
• DSL
• High-speed networks
• Bandwidth testing
• Streaming media
• Section 508 compliant platforms

 Rapid Turnaround Times

Helping your staff and students stay connected is important to your school or courses success.  If the users are having a problem, you need to know that it will be resolved quickly. Our Help Desk boasts one of the fastest turnaround times in the business.  Over 90% of their calls are answered in less than five minutes.  In addition, the vast majority of callers have their issue resolved after just one call.   

Fully Customized Call Center

In order to better suit your needs, we offer customized greetings and workflows.  This means that you will be able to personalize the greeting your faculty and students hear when calling the Help Desk.  The name of your school or business will be integrated into the greeting, along with any message you desire.  These options make the call more personal and work to provide a seamlessly branded technical-support experience.  In addition, you can customize the workflow options the caller is presented with.  This means that if your users often call for help with network connections, this will be the first option presented to callers.  

Integrated Support System

In order to ensure that all of your questions are answered the Help Desk staff works closely with the following departments: Product Engineering and Technology (PET), Quality Assurance, Product Development and Professional Services.  This collaborative effort creates a strong team of technicians, ready to help you, no matter the depth or complexity of your problem.  

iSupport

Our dedication to your success does not end with the 24/7 Help Desk.  EdTek also offers access to the iSupport service.  This service is intended to help instructors develop and maintain their courses.  From adding streaming video to an existing course to designing a course from the ground up, iSupport will be there to help.  Their team of professionals includes Instructional Design Consultants, Course Developers and Instructional Multimedia specialists.  These teams are available to assist your faculty 24 hours a day 7 days a week, even on holidays.  With the iSupport team your faculty will never be alone.
 
At EdTek we strive to provide a level of commitment unmatched by any other eLearning company.  By partnering with the leaders in software development, we are able to allow you unlimited access to the best 24/7 Help Desk on the market.

If you want to find out how EdTek can help your school, non-profit, business or consultancy achieve your eLearning goals call us Toll Free today at (800) 827-1593 x 2 or fill out the form on this page.

Click HERE to Request Our Free Report:

"The 5 Biggest Mistakes That Almost All Small Schools Make

When Launching a Distance Education Program"

Web Resources for 24/7 Student and Faculty Help Desk:

• Presidium

  Description: The education lifecycle is gravitating toward the Web and 24/7 support and successful education providers have started to deliver Student Services that are aligned accordingly. ESM is about showing your students that you can deliver service anytime/anywhere. Demonstrating to your administration how you can do more with less.

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